Can I keep an email address that I have with my current provider?
Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account.
It depends on your current provider's policy.
Some providers will let you keep your email address even after you've cancelled your service with them. The best way to know for sure is to contact your current provider directly and ask.
For the most flexibility, we recommend using a webmail service like Gmail, Yahoo Mail, or Outlook. That way, your email address is never tied to a specific internet provider.
Updated on: 24/09/2025