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# Can I suspend my Cogeco service?


||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. [__Get support content for using My Account__](https://support.cogeco.ca/hc/en-ca). 

Yes, you can. With our seasonal suspension option, you can pause your internet service and put your billing on hold for up to 6 months at a time. This is a great solution if you're away from home for an extended period, such as during the winter.

### **Why Choose Seasonal Suspension Instead of Cancelling?**

* **No need to return your equipment:** Keep your modem and other equipment ready for when you return.
* **Easier reactivation: **We can get your services up and running again much faster than if you were to re-subscribe.
* **Keep your current price**: New customer pricing and plans can change. Suspending your service ensures you can return to the exact same price and package you had before.

### **How much does it cost?**

Pricing is based on the cost the network provider for your area charges (the owner of the internet line connected to your home).
* Cost: $30.00 + tax

If auto-payment is **enabled**, this amount will be charged to your card on file instantly upon making the request.
If auto-payment is **disabled**, this amount will be invoiced to your account and must be paid via your Client Portal before your start date.

 Not sure which line is connected to your home? [__Contact Customer Care__](https://support.express.cogeco.ca), and we can find out in under a minute.


# **How to Request a Seasonal Suspension**

To set up a **seasonal suspension**, please contact our [**__Customer Service__** ](https://support.express.cogeco.ca)team. You'll need to provide the following information:

* Confirm your account balance is at $0.
* The start date of your suspension.
* The end date of your suspension (when you'd like your service reactivated).

Please note that a seasonal suspension cannot be longer than 6 months. If a suspension is extended past this period, your service will be cancelled, and all equipment must be returned. Extensions may be granted under some circumstances. Additional suspension fees may apply.