The activation process for your internet service depends on your specific installation type..

We determine the right procedure for you based on the information you provided when you created your package.

Note that we cannot activate your services remotely in advance.

If a technician is scheduled to visit to install the coaxial cable and ensure your signal is optimal, an email was sent to you with the appointment date and time. Your services will be activated a

nd ready to use within one to three hours after the technician leaves.

Wait at least one hour after your appointment ends before plugging in your Cogeco equipment. Contacting our customer service agents will not speed up this process.

If your services are being activated remotely, simply wait for the email that tells you your services are active before plugging in your equipment.

Please note that we cannot activate your services immediately after you place your order. We need to wait for our service provider to complete the process.

Updated on: 28/08/2025