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# How do I cancel my internet services with Cogeco?

||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. [__Get support content for using My Account__](https://support.cogeco.ca/hc/en-ca). 

|| We're sorry to see you go. Before you cancel, we want to make sure you've considered all your options.


Before you go, here's a quick look back at some of the benefits you've enjoyed with us:
* No hidden fees
* 100% online support, made easy.
* A free month of internet with referrals (conditions apply).
* Access to a reliable and fibre-powered network.


### Thinking of Leaving?

* Experiencing Technical Issues? Our Technical Support team is here to help. Contact us and we can troubleshoot any problems you're having. [
Click here](https://support.express.cogeco.ca/en/article/my-internet-stopped-working-15tweys/?bust=1756847078189) for quick and easy steps to identify any issues with your internet.
* Need a Temporary Break? If you're going away for an extended period, you might consider our seasonal suspension option to pause your services and billing.
* Want to Talk It Over? We're here to listen and help find a solution. Our Customer Service team can discuss your options with you.




### My mind is made up. I wish to part ways with Cogeco.

If you've made up your mind, you can cancel your services in **one of two ways**:

1. **Client Portal:** Log in to your Client Portal, go to the **My Bundles** tab, and click **Cancel my service** under the Package Summary. Follow the on-screen instructions to self-serve cancel your account.
2. **Contact Us:** You can also contact our **Customer Service** team with the following information:

* Your Cogeco account number
* The full name on the account
* Your desired cancellation date
* The reason for your cancellation
Our agent may send a PIN to verify your identity before processing and confirming the cancellation with you.

** **
### What do I do with my equipment?

All Cogeco equipment must be returned. On your disconnection date, we will email you with detailed return instructions. We'll provide a prepaid shipping label so you can drop off your equipment at a Canada Post office.
*It is not possible to physically bring us the devices. Also, ensure you don't send packages to the address that appears on your invoice.*
### **Will I get a refund for unused days on my billing cycle?**

Of course! Once we receive your equipment, our finance department will process a prorated refund for any unused days in your billing cycle. This refund will be issued to your payment method on file within 7-10 business days.