Articles on: Unsubscribing

How do I cancel my internet services with Cogeco?

Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account.


We're sorry to see you go. Before you cancel, we want to make sure you've considered all your options.



Before you go, here's a quick look back at some of the benefits you've enjoyed with us:

  • No hidden fees
  • 100% online support, made easy.
  • A free month of internet with referrals (conditions apply).
  • Access to a reliable and fibre-powered network.



Thinking of Leaving?


  • Experiencing Technical Issues? Our Technical Support team is here to help. Contact us and we can troubleshoot any problems you're having. [ Click here](https://support.express.cogeco.ca/en/article/my-internet-stopped-working-15tweys/?bust=1756847078189) for quick and easy steps to identify any issues with your internet.
  • Need a Temporary Break? If you're going away for an extended period, you might consider our seasonal suspension option to pause your services and billing.
  • Want to Talk It Over? We're here to listen and help find a solution. Our Customer Service team can discuss your options with you.



My mind is made up. I wish to part ways with Cogeco.


If you've made up your mind, you can cancel your services in one of two ways:


  1. Client Portal: Log in to your Client Portal, go to the My Bundles tab, and click Cancel my service under the Package Summary. Follow the on-screen instructions to self-serve cancel your account.
  2. Contact Us: You can also contact our Customer Service team with the following information:


  • Your Cogeco account number
  • The full name on the account
  • Your desired cancellation date
  • The reason for your cancellation

Our agent may send a PIN to verify your identity before processing and confirming the cancellation with you.


 

What do I do with my equipment?


All Cogeco equipment must be returned. On your disconnection date, we will email you with detailed return instructions. We'll provide a prepaid shipping label so you can drop off your equipment at a Canada Post office.

It is not possible to physically bring us the devices. Also, ensure you don't send packages to the address that appears on your invoice.

Will I get a refund for unused days on my billing cycle?


Of course! Once we receive your equipment, our finance department will process a prorated refund for any unused days in your billing cycle. This refund will be issued to your payment method on file within 7-10 business days.



Updated on: 29/09/2025