> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://support.express.cogeco.ca/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How do I contact a customer service agent? ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. [__Get support content for using My Account__](https://support.cogeco.ca/hc/en-ca). # Get instant help without waiting on hold! Our customer service is always just a click away. > Getting help should be easy, and our goal is to provide a simple, seamless support experience. If you have a question, need guidance, or are experiencing an issue, our Customer Care team is always happy to help. ###### Support Options: We're a digital-first company, which means all our support is handled online. Here are the best ways to get in touch with our team: * **Live Chat on our website:** Chat with us in real-time on our website * **SMS:** Prefer texting? Send us an SMS at 1-343-326-4326, and we'll be happy to assist. * **Email:** You can send us an email at [__service@express.cogeco.com__](mailto:service@express.cogeco.com)  * **Self Help: **[__Support Page__](https://support.express.cogeco.ca) with self help articles to Frequently asked questions. ||| For the best support experience, we recommend using the same platform for all your inquiries. This helps our team easily keep track of your history and provide you with the best possible service. --- ###### **What to Expect from Our Team** Our Customer Care team is always here to help you out. We can assist you with: * Setting up your Cogeco account * Network issues * Troubleshooting problems * Tips to improve your experience * Friendly advice **We're available every day from 8 AM to 10 PM. While our hours may be modified on holidays, we always get back to our customers in a matter of minutes. If you have an issue outside of our operating hours, just send us a message and we'll get back to you first thing in the morning.** ---