How do I move up my activation date?
Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account.
We understand the importance of getting your services up and running as quickly as possible. As a third-party provider, we coordinate with the network provider who owns the infrastructure to your home, and they are responsible for the final activation.
However, once you have completed a few key steps, you may be able to request an earlier activation date.
- Confirm you have your equipment and activation date. You must have already received your Cogeco equipment in the mail, and you need to have a confirmed activation date from us via email.
- Contact our Customer Care team. Reach out to us with the following information:
- Your confirmed method of activation (technician appointment or remote transfer).
- Three new preferred dates and times (AM, PM, or evening) you'd like your services activated. You can also simply request the earliest possible date.
Important Information About Your Request
Turnaround Time: The estimated turnaround time for confirmation of a new activation date is 1-3 business days.
No Guarantees: These are requests, and an earlier date cannot be guaranteed due to network provider turnaround times or technician availability. In high-demand periods (like moving season in Quebec), your new appointment might even be later than your original date, and you won't be able to switch back to the previous one.
Updated on: 24/09/2025