> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.express.cogeco.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I move up my activation date?

||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. [__Get support content for using My Account__](https://support.cogeco.ca/hc/en-ca). 


### We understand the importance of getting your services up and running as quickly as possible. As a third-party provider, we coordinate with the network provider who owns the infrastructure to your home, and they are responsible for the final activation.

However, once you have completed a few key steps, you may be able to request an earlier activation date.

|| How to Request an Earlier Activation Date

* **Confirm you have your equipment and activation date.** You must have already received your Cogeco equipment in the mail, and you need to have a confirmed activation date from us via email.
* **Contact our Customer Care team.** Reach out to us with the following information:
            * Your confirmed method of activation (technician appointment or remote transfer).
            * Three new preferred dates and times (AM, PM, or evening) you'd like your services activated. You can also simply request the earliest possible date.



### **Important Information About Your Request**

**Turnaround Time:** The estimated turnaround time for confirmation of a new activation date is **1-3 business days**.

**No Guarantees:** These are requests, and an earlier date cannot be guaranteed due to network provider turnaround times or technician availability. In high-demand periods (like moving season in Quebec), your new appointment might even be later than your original date, and you won't be able to switch back to the previous one.