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# How do I reschedule my appointment?

||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. [__Get support content for using My Account__](https://support.cogeco.ca/hc/en-ca). 

Plans change—we get it. If you need to reschedule your technician appointment, here’s what you need to do.

|| How to Reschedule Your Appointment

You will need to have received your initial appointment confirmation from us first. Once you have that, please contact our [**__Customer Service team__**](https://support.express.cogeco.ca) and have the following information ready:
* **Three new dates and times** that work for you. Please specify if you prefer a morning (AM), afternoon (PM), or evening (EVE) slot for each date.
* The **best phone number** for the technician to reach you at.

Once we've rescheduled your appointment, we'll send you a new confirmation email.



|| Important Things to Know

* We require at least **2 business days' notice** to reschedule an appointment.
* An adult (18+) must be present for the entire duration of the appointment.
* The technician will call you when they arrive. Please be sure to answer the phone, as an unanswered call may result in the appointment being canceled and marked for rebooking.