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# How does moving to a new place work?

||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. [__Get support content for using My Account__](https://support.cogeco.ca/hc/en-ca). 

# All our clients can now schedule a move of their services directly from their client portal.
/

Go to the "Account Information" tab, and click on the "I'm moving" button." Once there, you'll simply need to indicate the following :

1. Your new address;
2. The date you will be leaving your current home;
3. The date when you will be taking possession of your new home;
4. Your availabilities for an appointment with a technician (if necessary).

Click here to log in to your [__Client Portal__](https://clientportal.express.cogeco.ca).



||| Important information:
* Move requests should be placed a __minimum of 2 weeks__ in advance of your move-in date. *This is to ensure enough time so a remote or tech activation can be processed accordingly for the new address.*
* A move can be scheduled up to 90 days beforehand.
* If there is more than 48h between the moment you leave your current home and enter your next home, your bill will be automatically put on hold so that you don't pay anything while you can't enjoy our services.
* For a move to be possible, your future address must also be serviceable by our infrastructure.