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# How long does it take to get internet with Cogeco?

||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. [__Get support content for using My Account__](https://support.cogeco.ca/hc/en-ca). 

### Setting up your new internet service with Cogeco typically takes 7 to 14 days after you've placed your order online. The exact timeline can vary depending on your location and province.

### Why?

The timeline depends on the activation process in your province. As a service provider, we follow a specific procedure set by the network owner to get your home connected. We also need to ensure there's enough time for your equipment to be shipped and delivered to you.


### Who will deliver my equipment?

We use **multiple carriers (Canada Post, Purolator, UPS, etc.)** to ship your equipment the next business day after you sign up to your mailing address, and it typically arrives within **3 to 5 business days**.

### Okay, but I need service sooner.

If you've already received your equipment and have your activation date, you can [__contact__](https://support.express.cogeco.ca) our customer care team. We can request to have your activation date moved up, but please note that we can't guarantee an earlier date.