> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.express.cogeco.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to manage my Client Portal password.

||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. [__Get support content for using My Account__](https://support.cogeco.ca/hc/en-ca). 

### Here's how you can manage your Cogeco Client Portal password:

|| Resetting Your Password

If you've forgotten your password or just want to change it, simply follow these steps:

1. Go to the **Client Portal login page**.
2. Click on the **"Forgot your username or password?"** link below the login button.
3. Enter the email address associated with your Cogeco account and follow the on-screen instructions.

We'll send a verification code to your email. Be sure to check your spam or junk folder if you don't receive it within 10 minutes.


|| Changing Your Email Address

If you'd like to use a new email address for your account, please [**__contact our customer service team__**](https://support.express.cogeco.ca). We'll be happy to help you update your information. We'll then send a new Client Portal activation link to your updated email address to confirm the change.