Articles on: FAQ

How we use Multi-factor authentication (MFA) to protect your account.

Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account.


Protecting your privacy and account security is a top priority for us.



What is Multi-Factor Authentication?


MFA is a security process that requires you to provide more than one way to verify your identity. In addition to your password, you'll be asked for a second piece of information, such as a one-time code sent to your email or phone. This extra step helps ensure that only you can access and make changes to your account.




Why We Use MFA



  • Quick Verification: It allows us to verify your identity efficiently when you contact us.
  • Account Protection: It protects your personal data and prevents unauthorized access, giving you peace of mind that your information is secure.

Updated on: 24/09/2025