> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.express.cogeco.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can’t log in to my Cogeco Client Portal.

||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. [__Get support content for using My Account__](https://support.cogeco.ca/hc/en-ca). 

# **We're sorry to hear you're having trouble logging into your Cogeco Client Portal. Let's get that sorted out.**


If you recently signed up for a new package, we sent an email with an access link to the address you provided. This link will allow you to access your Client Portal and set up your login credentials. Be sure to check your spam or junk folder, as the email can sometimes end up there.

If you're still unable to log in, our [__customer service team __](https://support.express.cogeco.ca)is ready to help. You can reach us by live chat, SMS, or email to get your account access enabled.