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# I received an email about an overdue payment. What should I do next?

||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. [__Get support content for using My Account__](https://support.cogeco.ca/hc/en-ca). 



# **We understand that sometimes payments can be missed. If you've received a notification about an overdue payment, here’s what you need to know.**


|| Scenario 1: Paying off my balance

The easiest way to resolve an overdue payment is to pay the balance through your **Client Portal**.

1. **Log in** to your [__Client Portal__](https://clientportal.express.cogeco.ca).
2. Go to the **Billing** section and click on **Invoices**.
3. From here, you can settle your outstanding balance.

To avoid future issues, you can also set up automatic payments by checking the **Automatic Payment** box in the **Payment Method** section.



|| Scenario 2: I am unable to make a payment right now.

If you're unable to pay your full outstanding balance, your services may be suspended. To avoid interruption or to have your services reconnected, the full amount owed must be paid.

You can easily pay your balance through your [**__Client Portal__**](https://clientportal.express.cogeco.ca). If you have any questions about your bill, our customer service team is here to help.



|| Scenario 3: I was disconnected and would like to pay off my balance to be reconnected

In this case, reach out to our [__Customer Care team__](https://support.express.cogeco.ca) right away to let them know you have paid off your entire balance or would like to. Once we become aware of this, we can deposit a reconnection request to our line provider. The process of being reconnected can take a minimum of 72 hours.