Articles on: Billing

May I receive my invoices by mail?

Note: If you have an 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. If you have a different account number, you'll use the Client Portal steps covered in this article.



Since February 10th 2022, The CRTC took another step to strengthen consumer protection as certain Canadians will be able to obtain paper bills from their communications service provider. The following segments of customers will now be able to receive paper bills, at no charge, upon request:



  • customers who self-identify as persons with disabilities
  • customers without home Internet access or mobile data services, and
  • seniors aged 65 or older.


If you need your invoice to be in a particular format, such as large print, it will also be possible to do so, however this may cause additional delay.


For all other customers, we provide invoices electronically through your Client Portal. This helps us reduce mailing costs and our environmental impact. We'll send you an email notification each month as soon as your new bill is available.


Note: a period of 21 days is allowed to make a payment.


An email is also sent to remind you that your bill is available.


Be careful; reminder emails sometimes end up in the spam folder.


Updated on: 03/09/2025