> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.express.cogeco.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Resolve a concern


||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. [ __Get support content for using My Account.__](https://support.cogeco.ca/) 
# Resolve a concern

Your views are important to us and we value feedback on our products and services. If have you an unresolved concern or issue, please [__contact us__](https://support.express.cogeco.ca).

###### Support Options:

We're a digital-first company, which means all our support is handled online. Here are the best ways to get in touch with our team:
* **Live Chat on our website:** Chat with us in real-time on our website
* **SMS:** Prefer texting? Send us an SMS at 1-343-326-4326, and we'll be happy to assist.
* **Email:** You can send us an email at [__service@express.cogeco.com__](mailto:service@express.cogeco.com) 
* **Self Help: **[__Support Page__](https://support.express.cogeco.ca) with self help articles to Frequently asked questions.