> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.express.cogeco.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Simplifying Your Bill Payments: How to Enable or Disable Automatic Payments

||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. [__Get support content for using My Account__](https://support.cogeco.ca/hc/en-ca). 


### **Manage Your Automatic Payments**

Setting up or disabling automatic payments is a great way to simplify your monthly billing. You can easily manage this feature through your **Cogeco Client Portal**.

## **Step 1: Log in to the [__Client Portal__](https://clientportal.express.cogeco.ca)

* Visit the Client Portal at [__https://clientportal.express.cogeco.ca__](https://clientportal.express.cogeco.ca) 
* Locate the **"👤"** button on the **top right corner** of the homepage
* Enter your **email address** and **password** associated with your Cogeco account
* Click on **Login** to access the client portal

## **Step 2: Access the Billing Section**

* Once logged in, locate the **Billing tab** on the left-hand side of the dashboard
* Click on the Billing tab to access the billing section, where you can view and manage your payment methods
* Click on **"Payment Methods"**, and you should find the **Automatic Payment** feature on the right-hand side of the webpage

## **Step 3: Enable Automatic Payments**

* In the billing section, locate the **Automatic Payments** option
* Click on the box to insert a "✔" symbol, **activating** the automatic payments feature

||| Automatic payment will start on your next invoice. If you have a balance due, you can pay your balance under the Billing tab, or write to our Customer Care team


## **Step 4: Disable Automatic Payments**

* To disable automatic payments, navigate to the billing section and locate the **Automatic Payments** option
* Click on the "✔" symbol to ** deactivate** this feature

||| Automatic payment will be deactivated only from your next invoice. If you have a pre-authorized debit payment already initiated, it is not possible to cancel it.

### **If you need any assistance with your automatic payments, feel free to contact our [__Customer Care team__](https://support.express.cogeco.ca) for help. **