Articles on: FAQ

What do I do if my equipment doesn’t arrive in time for my appointment with a technician?


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No problem at all—you don't need the equipment for your technician's appointment.


What the Technician Does

The technician's visit is simply to install a coaxial cable in your home and make sure the signal is optimal. If there's a security lock on your existing coaxial cable, the technician will remove it so you can use the cable freely.


After the technician leaves, you'll be ready for a simple self-installation.



What to Do When Your Equipment Arrives


Once your Cogeco equipment arrives, just plug everything in according to the [instructions](What do I do if my equipment doesn’t arrive in time for my appointment with a technician?) in the box.


The technician will not connect the equipment for you, as our services are designed for a smooth and easy self-installation process.



Updated on: 24/09/2025