What do I do if my equipment doesn’t arrive in time for my appointment with a technician?
No problem at all—you don't need the equipment for your technician's appointment.
What the Technician Does
The technician's visit is simply to install a coaxial cable in your home and make sure the signal is optimal. If there's a security lock on your existing coaxial cable, the technician will remove it so you can use the cable freely.
After the technician leaves, you'll be ready for a simple self-installation.
What to Do When Your Equipment Arrives
Once your Cogeco equipment arrives, just plug everything in according to the instructions in the box.
Updated on: 03/09/2025