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# What do I do if my equipment doesn’t arrive in time for my appointment with a technician?


||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. [__Get support content for using My Account__](https://support.cogeco.ca/hc/en-ca). 
# **No problem at all—you don't need the equipment for your technician's appointment.**

### **What the Technician Does**
The technician's visit is simply to install a coaxial cable in your home and make sure the signal is optimal. If there's a security lock on your existing coaxial cable, the technician will remove it so you can use the cable freely.

After the technician leaves, you'll be ready for a simple self-installation.


### **What to Do When Your Equipment Arrives**

Once your Cogeco equipment arrives, just plug everything in according to the [instructions](What do I do if my equipment doesn’t arrive in time for my appointment with a technician?) in the box. 

|| The technician will not connect the equipment for you, as our services are designed for a smooth and easy self-installation process.