> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.express.cogeco.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# When do I have to cancel my subscription to my previous internet provider?

||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. [__Get support content for using My Account__](https://support.cogeco.ca/hc/en-ca). 


### This is a great question! The timing for canceling your previous internet provider depends on your specific situation.

The best way to know for sure is to follow the instructions in the email you received right after you signed up. That message will provide clear, step-by-step guidance on when to cancel, making your service activation as smooth as possible.