> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.express.cogeco.ca/sitemap.xml
> Use this file to discover available pages before exploring further.
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# When will I get my activation date?

||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. [__Get support content for using My Account__](https://support.cogeco.ca/hc/en-ca). 

After you place an order with Cogeco, we know you're eager to get connected. Here's what you can expect regarding your activation date.

|| Confirmation within 5 business days

After you complete your order, we'll send you an automated email and/or SMS to confirm your **activation date** or a **technician appointment**. This confirmation usually arrives within **2 to 5 business days**.
If you're still within this timeframe, we ask for your patience. We're working hard to get everything set up for you.


| What if I haven't heard back?

If you have waited more than 5 business days and still haven't received an activation date, please [**__contact our customer service team__**](https://support.express.cogeco.ca). We'll look into your order and find out what's causing the delay. You can reach out to us on our website.