We are a 100% digital company, which means all our support is handled online—we do not have a call centre or offer phone support. This is a deliberate choice we've made to offer the most efficient and helpful support experience possible.

How this benefits you.

No waiting in phone queues - You can send us a message and continue with your day without being tied to a phone, listening to hold music. You also won’t have to repeat your entire situation if a different agent helps you out.

Efficient troubleshooting - Many troubleshooting steps, like a modem reset, take several minutes to complete. With digital support, you can follow the steps and we can reconnect with you when you're ready, without being tied to a phone call. You can also easily send us photos of your equipment, which helps us diagnose the problem faster.

Chat history - You can refer back to your message history anytime to check answers to your previous questions.

Connect in a way that works best for you - You can reach us on the platform that works best for you, including SMS, Chat, or email.

Why it suits us.

Help more customers - Our agents can assist several customers at a time, which means we can help a larger number of people more efficiently than if we were tied to one phone call at a time.

Better responses - Our team has the time to provide clear, well-researched answers with all the necessary details, ensuring you get the most accurate information.

Team Collaboration - It's easy for our support specialists and management to collaborate and share a chat to help solve a problem, which means you'll never be transferred to another department.

Multilingual Support - If English or French isn't your first language, our team can use a translator to communicate with you in a language that works best for you.

We understand that a 100% digital experience might be new to you, and that's okay. We encourage you to give it a try—you may be surprised at how much more efficient and helpful it can be.

If phone support is a must-have for you, then we may not be the right fit for your needs, and we understand that completely.

Updated on: 03/09/2025