Why is it taking so long to get an update on my request?

You've reached out to our Customer Service team and are waiting for an update on your request. We understand you're eager for a resolution, and we appreciate your patience.

When our team places a request for things like a technician visit, service change, or installation, we are working with our network partners. Cogeco's network is extensive, but sometimes we need to work with other providers to get you the best service possible.

Depending on the nature of your request, it can sometimes take up to 5 business days for the network provider to process it and give us an update.

Rest assured, our team is closely monitoring all requests. As soon as we receive an update from our network partner, we will contact you immediately with the new information.

Updated on: 28/08/2025