Will a technician come to install my Cogeco equipment?
Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account.
Will a Technician Need to Visit My Home?
It's a simple process that mainly depends on your previous provider's connection type.
- You may need a technician if: Your former provider used a different connection type, like ADSL or fiber. The technician's visit is simply to install a coaxial cable and ensure the signal is optimal, so you're ready to enjoy our services.
- You likely won't need a technician if: You already have a working coaxial cable in your home that doesn't have a security lock on it. If so, you'll be eligible for a remote activation.
All of our services are offered via self-installation, and we've designed our [installation guide](Will a technician come to install my Cogeco equipment?) to make the process easy and straightforward.
If you have any questions, you can reach out to one of our customer service agents via chat, SMS, or email.
Updated on: 24/09/2025