How do I reschedule my appointment?

Plans change—we get it. If you need to reschedule your technician appointment, here’s what you need to do.

You will need to have received your initial appointment confirmation from us first. Once you have that, please contact our Customer Service team and have the following information ready:

• Three new dates and times that work for you. Please specify if you prefer a morning (AM), afternoon (PM), or evening (EVE) slot for each date.
• The best phone number for the technician to reach you at.

Once we've rescheduled your appointment, we'll send you a new confirmation email.

• We require at least 2 business days' notice to reschedule an appointment.
• An adult (18+) must be present for the entire duration of the appointment.
• The technician will call you when they arrive. Please be sure to answer the phone, as an unanswered call may result in the appointment being canceled and marked for rebooking.

Updated on: 28/08/2025