Question 1

What are the accepted payment methods?

Accepted Answer

||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account.

Visa, Mastercard, Visa Debit, Mastercard Debit and AMEX credit cards are accepted.

Services are billed in advance every month. All indicated fees must be paid upon receiving your invoice using a credit card methods.

| To guarantee that all equipment will be sent back to us at the end of a customer’s subscription, it is mandatory to have a credit card associated to all Cogeco accounts (as per our Terms and Conditions).

All payments must be made within the 21 days of an invoice’s creation to avoid interest fees or cancellation of services.

|| Prepaid credit cards from banks, and also those prepaid bought in stores or online are not accepted.

Your first payment will be made by credit card when you sign up for your services online. This amount will be applied as a credit to your first invoice, which is generated on your activation day.

Question 2

How do I cancel my internet services with Cogeco?

Accepted Answer

||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account.

|| We're sorry to see you go. Before you cancel, we want to make sure you've considered all your options.

Before you go, here's a quick look back at some of the benefits you've enjoyed with us:

No hidden fees
100% online support, made easy.
A free month of internet with referrals (conditions apply).
Access to a reliable and fibre-powered network.

Thinking of Leaving?

Experiencing Technical Issues? Our Technical Support team is here to help. Contact us and we can troubleshoot any problems you're having. Click here for quick and easy steps to identify any issues with your internet.
Need a Temporary Break? If you're going away for an extended period, you might consider our seasonal suspension option to pause your services and billing.
Want to Talk It Over? We're here to listen and help find a solution. Our Customer Service team can discuss your options with you.

My mind is made up. I wish to part ways with Cogeco.

If you've made up your mind, you can cancel your services in one of two ways:

Client Portal: Log in to your Client Portal, go

Question 3

Resolve a concern

Accepted Answer

||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account.

Resolve a concern

Your views are important to us and we value feedback on our products and services. If have you an unresolved concern or issue, please contact us.

Support Options:

We're a digital-first company, which means all our support is handled online. Here are the best ways to get in touch with our team:

Live Chat on our website: Chat with us in real-time on our website
SMS: Prefer texting? Send us an SMS at 1-343-326-4326, and we'll be happy to assist.
Email: You can send us an email at service@express.cogeco.com
Self Help: Support Page with self help articles to Frequently asked questions.

Question 4

Can I suspend my Cogeco service?

Accepted Answer

||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account.

Yes, you can. With our seasonal suspension option, you can pause your internet service and put your billing on hold for up to 6 months at a time. This is a great solution if you're away from home for an extended period, such as during the winter.

Why Choose Seasonal Suspension Instead of Cancelling?

No need to return your equipment: Keep your modem and other equipment ready for when you return.
Easier reactivation: We can get your services up and running again much faster than if you were to re-subscribe.
Keep your current price: New customer pricing and plans can change. Suspending your service ensures you can return to the exact same price and package you had before.

How much does it cost?

Pricing is based on the cost the network provider for your area charges (the owner of the internet line connected to your home).

Cost: $30.00 + tax

If auto-payment is enabled, this amount will be charged to your card on file instantly upon making the request. If auto-payment is disabled, this amount will be invoiced to your account and must be paid via your Client Portal before your start date.

Not sure which line is connected to your home? [_

Question 5

How can I activate the WPS on my router?

Accepted Answer

||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account.

What is WPS?

WPS stands for Wi-Fi Protected Setup, meaning that devices synchronize themselves together through a simple button press as long as they have access to the same Wi-Fi network. Many printers offer this option.

How do I activate the WPS ?

WPS (Wi-Fi Protected Setup) is a quick way to connect devices to your wireless network without needing to enter your credentials. Although some of our modems have a WPS button, Cogeco does not support this feature due to vulnerability from cybersecurity threats.

Question 6

Can I configure static IP addresses for my devices on your routers?

Accepted Answer

||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account.

Follow this guide if you need specific network configuration help.

Any device connected to the Internet has an IP Address. An IP address is a numerical label assigned to each device to help identify its location within the network.

IPV4 and IPV6 Protocols

Cogeco is currently using two protocols to assign IP addresses: IPv4 and IPv6.

IPv4 is the most widely used Internet protocol. It uses 32-bit addresses, allowing for a total of 4.3 billion addresses. With the growth of the Internet, the pool of available IPv4 addresses has run out.
IPv6 is being deployed to fulfill this need as it uses 128-bit addresses in order to provide approximately 340.3 undecillion IP addresses

Dynamic and static IP addresses

Cogeco uses a cable modem technology that works with a DHCP server. The server assigns residential customers a dynamic IPv4 and IPv6 address that changes periodically. Cogeco also supports the allocation of multiple IPv6 addresses through a process called Prefix Delegation.

Finding your IP address

You can find your IP address at any time on websites such as whatismyv6.com. Good to know: If you use a router, this procedure will provide y

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