Articles on: FAQ

Resolve a concern


Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account.

Resolve a concern


Your views are important to us and we value feedback on our products and services. If have you an unresolved concern or issue, please contact us.


Support Options:


We're a digital-first company, which means all our support is handled online. Here are the best ways to get in touch with our team:

  • Live Chat on our website: Chat with us in real-time on our website
  • SMS: Prefer texting? Send us an SMS at 1-343-326-4326, and we'll be happy to assist.
  • Email: You can send us an email at service@express.cogeco.com 
  • Self Help: Support Page with self help articles to Frequently asked questions.


Updated on: 24/09/2025