Articles on: Client Portal

Simplifying Your Bill Payments: How to Enable or Disable Automatic Payments

Note: If you have an 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. If you have a different account number, you'll use the Client Portal steps covered in this article.

Manage Your Automatic Payments

Setting up or disabling automatic payments is a great way to simplify your monthly billing. You can easily manage this feature through your Cogeco Client Portal.

**Step 1: Log in to the Client Portal

Visit the Client Portal at https://clientportal.express.cogeco.ca
Locate the "👤" button on the top right corner of the homepage
Enter your email address and password associated with your Cogeco account
Click on Login to access the client portal

Step 2: Access the Billing Section

Once logged in, locate the Billing tab on the left-hand side of the dashboard
Click on the Billing tab to access the billing section, where you can view and manage your payment methods
Click on "Payment Methods", and you should find the Automatic Payment feature on the right-hand side of the webpage

Step 3: Enable Automatic Payments

In the billing section, locate the Automatic Payments option
Click on the box to insert a "✔" symbol, activating the automatic payments feature

Automatic payment will start on your next invoice. If you have a balance due, you can pay your balance under the Billing tab, or write to our Customer Care team

Step 4: Disable Automatic Payments

To disable automatic payments, navigate to the billing section and locate the Automatic Payments option
Click on the "✔" symbol to deactivate this feature

Automatic payment will be deactivated only from your next invoice. If you have a pre-authorized debit payment already initiated, it is not possible to cancel it.

If you need any assistance with your automatic payments, feel free to contact our Customer Care team for help.

Updated on: 03/09/2025