What do I do if my equipment doesn’t arrive in time for my appointment with a technician?
Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account.
No problem at all—you don't need the equipment for your technician's appointment.
What the Technician Does
The technician's visit is simply to install a coaxial cable in your home and make sure the signal is optimal. If there's a security lock on your existing coaxial cable, the technician will remove it so you can use the cable freely.
After the technician leaves, you'll be ready for a simple self-installation.
What to Do When Your Equipment Arrives
Once your Cogeco equipment arrives, just plug everything in according to the [instructions](What do I do if my equipment doesn’t arrive in time for my appointment with a technician?) in the box.
Updated on: 24/09/2025