Articles on: FAQ

Where can I find my account number?

Note: If you have an 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. If you have a different account number, you'll use the Client Portal steps covered in this article.



Looking for your Cogeco account number? Here's how to find it:



Your account number is an essential identifier that helps us manage your services efficiently. You'll need it for things like:

  • Verifying your identity when you contact us
  • Making payments
  • Managing your services



How to find your account number


  1. Log in to My Account: Go to https://clientportal.express.cogeco.ca and log in with your credentials.
  2. View your dashboard: Once logged in, you'll be on your account dashboard. Your account number is prominently displayed at the top of the page.


Your account number is a 10-digit number. 

Now that you have your account number, you can use it for things like verifying your account when talking to Customer Care Team, and more.



Need help?

If you have any difficulty finding your account number, our customer service team is ready to assist you.

Updated on: 03/09/2025