• Diagnostic tools

  To help you keep an eye on your internet connection, here are some diagnostic tools you can use. Before you begin, let's check for any major outages. Please visit our Service Status page first: https://cogeco.crisp.watch/en/ To find your IP address visit: https://my-ip.io/ *We do not offer fixed IP addresses. IP addresses rarely change, however. To test your connection speed Visit https://cogeco-qc.speedtestcustom.cPopular

• Does Cogeco offer static public IP addresses?

  No. Our public IP addresses are dynamic and are changing every couple of months. Why someone would want a static IP address? A static IP address is useful for specific activities, like running a small home server for file storage or hosting an online game. When you're away from home, you need to know your IP address to access your server. Imagine if your home's street address changed without notice every few months. It would be inconvenient for people trying to find you! A static IP addPopular

• How can I activate the WPS on my router?

  What is WPS? WPS stands for Wi-Fi Protected Setup, meaning that devices synchronize themselves together through a simple button press as long as they have access to the same Wi-Fi network. Many printers offer this option. How do I activate the WPS ? WPS (Wi-Fi Protected Setup) is a quick way to connect devices to your wireless network without needing to enter your credentials. Although some of our modems have a WPS button, Cogeco does not support this feature due to vulnerability fromPopular

• What modems and routers do you use?

  Here is the list of equipment we currently use: Arris TM822G Modem C Sercomm DM1000 Modem CBN CD8000 Modem AC3000 Plume SuperPods All new Cogeco clients receive one Plume SuperPod. You can always use your own router. Visit the following page for additional information. Plume SuperPod The first Plume SuperPod is provided to you free of charge with new subscriPopular

• How to install the modem and router.

  How do I install my internet ? Ready to get connected? It's simple! Just follow these easy steps to install your modem and router. If a technician’s visit at your residence is necessary (for cable installation and signal verification), you must wait at least an hour after their departure to plug in your Cogeco equipment. If your service is being activated remotely (without a technician visit), wait for our confirmation email that says your service isFew readers

• Does Cogeco Block IPTVs?

  You've paid for an IPTV (Internet TV service), and it's not working when connected to your Cogeco network? Cogeco does not block in any way the use of IPTV, but it's impossible to guarantee that your IPTV service will work on our network. In reality, if your IPTV refuses to connect, the first thing to do should be to contact their technical support so that they can help you with iFew readers

• Modem Replacement Guide

  Received a new modem from us? Ready to set up your new modem? Let's walk you through the process so you can get back to enjoying your speedy internet! Why You Might Have a New Modem • Technology Advances: To ensure you have the best possible performance, we've sent you our latest equipment. • Technical Issues:If your old modem was giving you trouble, this new one is here to provide a smooth, reliable connection. Step 1: Before You Start, Contact Us Customer CarFew readers

• How do I manage Parental Controls and other security features in the Plume Home app?

  Plume Home®: Keeping your connected life secure Plume Home provides advanced network-level security to help protect all the devices in your home. Some of our security features work across your entire network, while others can be customized for specific devices or people in your home. You get network-wide protection from threats, but you can also choose to block or allow specific websites based on your family's needs. Key Security Features Online Protection This powerful featureFew readers

• Can I use my own modem? Or my own router?

  You cannot use your own modem on the Cogeco network. It is not possible to use your own modem (or the one you used with your previous provider), since we are limited to the modems certified by the line provider as well as specific software versions. Even if your own modem is the same model as the one we use, using a possibly already activated modem means it must be confirmed as inactive on the previous provider's lines before we can add it to our inventory. This may take several businessFew readers

• Setting up your Plume network.

  Ready to set up your Plume network? It's easy! Just follow this simple, step-by-step guide, and you'll be connected in no time. First things first, let's make sure you have everything you need: Plume SuperPod device Modem Ethernet cord Coaxial cable A mobile device, like a smartphone or tablet Now, let's get started: Let's start by unboxing your Plume SuperPod and setting it up next to your modem. Connect the power cable to your modem, theFew readers

• Does Cogeco block any traffic or ports?

  The security of our customers is our top priority. In this case, we decided to block SNMP and SMTP traffic on our network (Inbound only). Rest assured, no other ports are blocked. SNMP SNMP (Simple Network Management Protocol - UDP 161) is a networking protocol used for the management and monitoring of network-connected devices. Devices will share a lot of information to a core server that handles all the data. This allows an Information technology (IT) team to monitorFew readers

• First-time plug-in: Possible issues when setting up your equipment.

  Let's get your internet back on. Step one - Make sure the following two steps are complete. You received an email from us confirming your activation OR it has been at least 1 hour since the technician left after activating your home’s line. Your modem and router are connected correctly. Step two - Check the lights on your modem. After allowing 10 minutes for the equipment to boot up, the light pattern on the modem (black box) wFew readers

• Technical points to consider with Cogeco's higher internet speeds.

  The Plume SuperPod is recommended by the manufacturer for up to 900Mbps download. The speed you get also depends greatly on the WIFI capabilities of your personal connected devices. Not sure that it’s good enough? It can sometimes feel like you need the fastest speed available, but for most daily activities, you really don't. A lot of our day-to-day use doesn't require much bandwidth at all! For example: Streaming HD content takes about 5 to 10 Mbps. A video call withFew readers

• What internet speed do I need?

  Before you pick a speed... ● We want to make sure you have the perfect internet speed for your needs. That's why you get one complimentary speed change every 90 days. So if the speed you picked isn't quite right, we've got you covered. ● If you need to make a second change within that 90-day period, there's a small charge of $5 on your next bill. ● All of our internet plans are unlimited downloads. Terms and conditions apply. Your internet speeds &Few readers

• How do I manage my network names and passwords with the Plume Home app?

  When you’re using Plume SuperPods your network name and password are controlled through the Plume Home app, available on iOS and Android mobile devices.  Changing the network name The Plume Home app has 3 separate networks for different levels of access, but they all share the same network name (SSID). The level of access will change depending on which password is used (see Home, Guests and Internet Only below). Open the Plume Home app. Select the pencil icon next to the network nFew readers

• How can I open or redirect TCP or UDP ports on your routers?

  To open or redirect TCP and UDP ports on the routers provided by us, follow this handy guide. Please note that TCP/UDP ports 80 and 443 are exclusiFew readers

• Does the use of devices such as power bars and surge protectors interfere with my wifi?

  Power bars and surge protectors are an excellent way to safeguard your electronics, but are there any drawbacks? While power bars and surge protectors are excellent for safeguarding your electronics, they can sometimes cause issues for sensitive networking equipment like your modem and router. Here’s why. Electromagnetic interference Let's discuss about eFew readers

• What is the difference between coaxial cables and DSL/FTTN technology?

  The difference is quite simple, and it all comes down to how the internet gets to your home. Cogeco's network uses a combination of coaxial cable and optical fibre. The fibre runs all the way to the electrical pole outside your home, with a coaxial cable completing the last few metres into your residence. This combination gives you the best of both worlds: a fast and stable connection that maintains your plan's speed, even during peak usage periods. In contrast, DSL/FTTN technology proviFew readers

• My internet stopped working.

  If you're setting up your Cogeco equipment for the first time, please visit here for step-by-step instructions. If you've had service before and it's stopped working, let's get you back online. Step one - Check our status page. This page will let you know if there’s a major outage. Click here. If all is good in your area, keep reading.Few readers

• Can I configure static IP addresses for my devices on your routers?

  Follow this guide if you need specific network configuration help. Any device connected to the Internet has an IP Address. An IP address is a numerical label assigned to each device to help identify its location within the network. IPV4 and IPV6 Protocols Cogeco is currently using two protocols to assign IP addresses: IPv4 and IPv6. IPv4 is the most widely used Internet protocol. It uses 32-bit addresses, allowing for a total of 4.3 billion addresses. With the growth of the Internet, thFew readers

• How to identify speed issues.

  We know how frustrating a slow connection or constant buffering can be, especially when you're trying to stream your favorite show or play an online game. Let's get to the bottom of it. If you suspect your speeds aren’t performing optimally, we’re here to help. Step one - Check our status page. This page will let you know if there is an outage or anything affecting your speeds. Click here. If everything looks good, continue to the next step. SFew readers