• How can I activate the WPS on my router?

  What is WPS? WPS stands for Wi-Fi Protected Setup, meaning that devices synchronize themselves together through a simple button press as long as they have access to the same Wi-Fi network. Many printePopular

• Diagnostic tools

  To help you keep an eye on your internet connection, here are some diagnostic tools you can use. Before you begin, let's check for any major outages. Please visit our Service Status page firsPopular

• How can I get the fastest possible Internet speeds?

  To get the fastest Internet speeds, you’ll need the latest equipment from Cogeco and the devices in your home must be equipped to handle the speed. See below for more info on our equipment and what yourPopular

• My internet stopped working.

  If you're setting up your Cogeco equipment for the first time, please visit here for step-by-step instructions. IfPopular

• Can I configure static IP addresses for my devices on your routers?

  Follow this guide if you need specific network configuration help. Any device connected to the Internet has an IP Address. An IP address is a numerical label assigned to each device to help identifyPopular

• Does Cogeco offer static public IP addresses?

  No. Our public IP addresses are dynamic and are changing every couple of months. Why someone would want a static IP address? A static IP address is useful for specific activities, like running aSome readers

• Does Cogeco Block IPTVs?

  You've paid for an IPTV (Internet TV service), and it's not working when connected to your network?Some readers

• Can I use my own modem? Or my own router?

  You cannot use your own modem for the internet services with Cogeco in this area. It is not possible to use your own modem (or the one you used with your previous provider), since we are limitSome readers

• Technical points to consider with Cogeco's higher internet speeds.

  The Plume SuperPod is recommended by the manufacturer for up to 900Mbps download. The speed you get also depends greatly on the WIFI capabilities of your personal connected devices. Not sureSome readers

• How can I open or redirect TCP or UDP ports on your routers?

  To open or redirect TCP and UDP ports on the routers provided by us, follow this handy guide.Some readers

• How do I manage Parental Controls and other security features in the Plume Home app?

  Plume Home®: Keeping your connected life secure Plume Home provides advanced network-level security to help protect all the devices in your home. Some of our security features work across your entiFew readers

• Setting up your Plume network.

  Ready to set up your Plume network? It's easy! Just follow this simple, step-by-step guide, and you'll be connected in no time. First things first, let's make sure you have everything you need:Few readers

• Does Cogeco block any traffic or ports?

  The security of our customers is our top priority. In this case, we decided to block SNMP and SMTP traffic on our network (Inbound only). Rest assured, no other ports are blocked. SNMPFew readers

• First-time plug-in: Possible issues when setting up your equipment.

  Let's get your internet back on. Step one - Make sure the following two steps are complete. You received an email from us confirming your activaFew readers

• What internet speed do I need?

  Before you pick a speed... ● We want to make sure you have the perfect internet speed for your needs. That's why you get one complimentary speed change every 90 days. So if the speed you picked isnFew readers

• What modems and routers do you use?

  Here is the list of equipment we currently use: Arris TM822G Modem C Sercomm DM1000 Modem CBN CD8000 Modem AC3000 Plume SuperPods All new Cogeco clients receive one Plume SuperPod.Few readers

• How to identify speed issues.

  We know how frustrating a slow connection or constant buffering can be, especially when you're trying to stream your favorite show or play an online game. Let's get to the bottom of it. If you suFew readers

• How to install the modem and router.

  How do I install my internet ? Ready to get connected? It's simple! Just follow these easy steps to install your modem and router. If a technician’s visit atFew readers

• Modem Replacement Guide

  Received a new modem from us? Ready to set up your new modem? Let's walk you through the process so you can get back to enjoying your speedy internet! Why You Might Have a New Modem • TechnoFew readers

• How do I manage my network names and passwords with the Plume Home app?

  When you’re using Plume SuperPods your network name and password are controlled through the Plume Home app, available on iOS and Android mobile devices.  Changing the network name The Plume Home aFew readers

• Does the use of devices such as power bars and surge protectors interfere with my wifi?

  Power bars and surge protectors are an excellent way to safeguard your electronics, but are there any drawbacks? *While power bars and surge protectors are excellent for safeguarding your electronicsFew readers

• What is the difference between coaxial cables and DSL/FTTN technology?

  The difference is quite simple, and it all comes down to how the internet gets to your home. Cogeco is a TPIA (Third Party Internet Access) provider and uses a combination of coaxial cable and oFew readers

• How do I update my router's firmware?

  Maintain a secure & reliable home network by keeping your router’s firmware up to date. Firmware is the software that controls your router, and manufacturers regularly release updates to fix bugs,Few readers