• My internet stopped working.

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. If you're setting up your Cogeco equipment for the first time, please visit here for step-by-step instructions. IfPopular

• Can I configure static IP addresses for my devices on your routers?

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. Follow this guide if you need specific network configuration help. Any device connected to the Internet has an IP Address. An IP address is a numerical label assigned to each device to help identifyPopular

• Can I use my own modem? Or my own router?

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. You cannot use your own modem for the internet services with Cogeco in this area. It is not possible to use your own modem (or the one you used with your previous provider), since we are limitFew readers

• What modems and routers do you use?

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. Here is the list of equipment we currently use: Arris TM822G Modem C Sercomm DM1000 Modem CBN CD8000 Modem AC3000 Plume SuperPods All new Cogeco clients receive one Plume SuperPod.Few readers

• How to install the modem and router.

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. How do I install my internet ? Ready to get connected? It's simple! Just follow these easy steps to install your modem and router. | Before you start, a quick heads-up: If a technician’s visit atFew readers

• Modem Replacement Guide

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. Received a new modem from us? Ready to set up your new modem? Let's walk you through the process so you can get back to enjoying your speedy internet! Why You Might Have a New Modem • **TechnoFew readers

• What internet speed do I need?

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. Before you pick a speed... ● We want to make sure you have the perfect internet speed for your needs. That's why you get one complimentary speed change every 90 days. So if the speed you picked isnFew readers

• How can I activate the WPS on my router?

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. What is WPS? WPS stands for Wi-Fi Protected Setup, meaning that devices synchronize themselves together through a simple button press as long as they have access to the same Wi-Fi network. Many printeFew readers

• Diagnostic tools

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. To help you keep an eye on your internet connection, here are some diagnostic tools you can use. **Before you begin, let's check for any major outages. Please visit our Service Status page firsFew readers

• First-time plug-in: Possible issues when setting up your equipment.

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. || Having some trouble? Don't worry, we can help. Let's get your internet back on. Step one - Make sure the following two steps are complete. You received an email from us confirming your activaFew readers

• Does Cogeco offer static public IP addresses?

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. No. Our public IP addresses are dynamic and are changing every couple of months. Why someone would want a static IP address? A static IP address is useful for specific activities, like running aFew readers

• How to identify speed issues.

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. We know how frustrating a slow connection or constant buffering can be, especially when you're trying to stream your favorite show or play an online game. Let's get to the bottom of it. If you suFew readers

• How can I open or redirect TCP or UDP ports on your routers?

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. To open or redirect TCP and UDP ports on the routers provided by us, follow this handy guide. ||| This procedure is meant for advanced users! Only manipulate these ports if you have a need for them. ThFew readers

• How do I manage my network names and passwords with the Plume Home app?

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. When you’re using Plume SuperPods your network name and password are controlled through the Plume Home app, available on iOS and Android mobile devices. Changing the network name The Plume Home aFew readers

• Technical points to consider with Cogeco's higher internet speeds.

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. The Plume SuperPod is recommended by the manufacturer for up to 900Mbps download. The speed you get also depends greatly on the WIFI capabilities of your personal connected devices. **Not sureFew readers

• Does Cogeco Block IPTVs?

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. You've paid for an IPTV (Internet TV service), and it's not working when connected to your network? || **An IPTV can either be an app or a box allowing you to watch TV shows using an internet connFew readers

• What is the difference between coaxial cables and DSL/FTTN technology?

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. The difference is quite simple, and it all comes down to how the internet gets to your home. Cogeco is a TPIA (Third Party Internet Access) provider and uses a combination of coaxial cable and oFew readers

• How can I get the fastest possible Internet speeds?

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. **To get the fastest Internet speeds, you’ll need the latest equipment from Cogeco and the devices in your home must be equipped to handle the speed. See below for more info on our equipment and what yourFew readers

• Does Cogeco block any traffic or ports?

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. The security of our customers is our top priority. In this case, we decided to block SNMP and SMTP traffic on our network (Inbound only). Rest assured, no other ports are blocked. SNMPFew readers

• Setting up your Plume network.

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. Ready to set up your Plume network? It's easy! Just follow this simple, step-by-step guide, and you'll be connected in no time. First things first, let's make sure you have everything you need:Few readers

• How do I manage Parental Controls and other security features in the Plume Home app?

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. Plume Home®: Keeping your connected life secure Plume Home provides advanced network-level security to help protect all the devices in your home. Some of our security features work across your entiFew readers

• Does the use of devices such as power bars and surge protectors interfere with my wifi?

  ||| Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. Power bars and surge protectors are an excellent way to safeguard your electronics, but are there any drawbacks? *While power bars and surge protectors are excellent for safeguarding your electronicsFew readers

• How do I update my router's firmware?

  || Note: If you have a 5-digit Cogeco account number, you will continue to use this article. If you have a 11-digit Cogeco account number starting with a 5 or 6, you'll use My Account to manage your services. Get support content for using My Account. Maintain a secure & reliable home network by keeping your router’s firmware up to date. Firmware is the software that controls your router, and manufacturers regularly release updates to fix bugs,Few readers