• Resolve a concern

  Resolve a concern Your views are important to us and we value feedback on our products and services. If have you an unresolved concern or issue, please contact us.Popular

• How long does it take to get internet with Cogeco?

  Setting up your new internet service with Cogeco typically takes 7 to 14 days after you've placed your order online. The exact timeline can vary depending on your location and province. Why? TheSome readers

• Our 60-day satisfaction guarantee.

  Our 60-Day Satisfaction Guarantee At Cogeco, we want you to feel completely confident in your choice. That's why we offer a 60-day Satisfaction Guarantee on our services. We're committed to prSome readers

• Does Cogeco offer First Nations tax exemption?

  Yes, Cogeco offers a First Nations tax exemption. If you are a First Nations person living on a reserve recognized by the Government of Canada, you may be eligible to have taxes removed from yourSome readers

• How do I contact a customer service agent?

  Get instant help without waiting on hold! Our customer service is always just a click away. Getting help should be easy, and our goal is to provide a simple, seamless support experience. If you haveSome readers

• How do I activate the internet?

  The activation process for your internet service depends on your specific installation type.. We determine the right procedure for you based on the information you provided when you created yFew readers

• Is your internet service stable?

  We are committed to delivering a consistent internet signal at your selected speed when connected directly to the modem. To help you get the best Wi-Fi experience, we also provide a quality router atFew readers

• Will a technician come to install my Cogeco equipment?

  Will a Technician Need to Visit My Home? It's a simple process that mainly depends on your previous provider's connection type. You may need a technician if: Your former provider used a differFew readers

• I have received my Cogeco equipment. What’s next?

  Before you plug anything in, check your email. First things first: check your email. Before you can install your new equipment, you have to wait for your services to be activated. We can't actiFew readers

• Why can’t I call Customer Care?

  We are a 100% digital company, which means all our support is handled online—we do not have a call centre or offer phone support. This is a deliberate choice we've made to offer the most efficient and hFew readers

• Do you take care of the unsubscription from my current provider?

  No, it is the client's responsibility to contact their current provider to cancel their services. To ensure your activation is as smooth as possible, please follow the instructions we sentFew readers

• How can I add a referral code when signing up?

  Adding a referral code to your Cogeco account is a great way to save money. Here’s how you can add one during the sign-up process. Adding a Referral Code at Checkout If you received a refeFew readers

• Are there activation, installation, or basic equipment fees?

  No, there are no activation, installation, or basic equipment fees. This is part of our commitment to making your service simple and transparent. We'll even cover the cost of a technician visit if onFew readers

• How do I move up my activation date?

  We understand the importance of getting your services up and running as quickly as possible. As a third-party provider, we coordinate with the network provider who owns the infrastructure to your homFew readers

• Where can I find my account number?

  Looking for your Cogeco account number? Here's how to find it: Your account number is an essential identifier that helps us manage your services efficiently. You'll need it for things like: VerFew readers

• What happens when I use an Cogeco promo or referral code during checkout?

  When you use a promo or referral code during checkout with Cogeco, you can take advantage of special offers. Promo Codes: These codes are for new custoFew readers

• What do I do if my equipment doesn’t arrive in time for my appointment with a technician?

  No problem at all—you don't need the equipment for your technician's appointment. What the Technician Does The technician's visit is simply to install a coaxial cable in your home and makeFew readers

• Why is it taking so long to get an update on my request?

  You've reached out to our Customer Service team and are waiting for an update on your request. We understand you're eager for a resolution, and we appreciate your patience.Few readers

• When will I get my activation date?

  After you place an order with Cogeco, we know you're eager to get connected. Here's what you can expect regarding your activation date. After you complete your ordFew readers

• Can I keep an email address that I have with my current provider?

  It depends on your current provider's policy. Some providers will let you keep your email address even after you've cancelled your service with them. The best way to know for sure is to contact yourFew readers

• When do I have to cancel my subscription to my previous internet provider?

  This is a great question! The timing for canceling your previous internet provider depends on your specific situation. The best way to know for sure is to follow the instructions in the email you reFew readers

• How we use Multi-factor authentication (MFA) to protect your account.

  Protecting your privacy and account security is a top priority for us. To keep your information safe, we use Multi-Factor Authentication (MFA) for all account-related communications with our cFew readers

• Does Cogeco use refurbished equipment?

  In our commitment to sustainability and a greener future, Cogeco may provide customers with refurbished equipment. All refurbished equipment undergoes thorough testing by our certified technicians to ensFew readers

• How does the installation work?

  The installation process is simple and straightforward. 1. Sign Up Online You can subscribe to our services completely online in just a few minutes. Our online form will guide you step by sFew readers

• How do I reschedule my appointment?

  Plans change—we get it. If you need to reschedule your technician appointment, here’s what you need to do. You will need to have received your initial appointment cFew readers