• Resolve a concern

  Resolve a concern Your views are important to us and we value feedback on our products and services. If have you an unresolved concern or issue, please contact us.Popular

• How do I activate the internet?

  The activation process for your internet service depends on your specific installation type.. We determine the right procedure for you based on the information you provided when you created your package. Note that we cannot activate your services remotely in advance. If a technician is scheduled to visit to install the coaxial cable and ensure your signal is optimal, an email was sent to you with the appointment date and time. Your serFew readers

• How can I add a referral code when signing up?

  Adding a referral code to your Cogeco account is a great way to save money. Here’s how you can add one during the sign-up process. Adding a Referral Code at Checkout If you received a referral code from a friend, you can apply it when you sign up for your new Cogeco services. Select Your Plan: Visit our website and choose the internet, TV, or phone plan that's right for you. Enter Your Information: Complete the sign-up form with your personal and service details. 3Few readers

• Are there activation, installation, or basic equipment fees?

  No, there are no activation, installation, or basic equipment fees. This is part of our commitment to making your service simple and transparent. We'll even cover the cost of a technician visit if one is needed to install a coaxial cable. All essential equipment, including your modem and router, is lent to you at no charge. Each shipment comes with clear, easy-to-follow installation guides.Few readers

• How do I move up my activation date?

  We understand the importance of getting your services up and running as quickly as possible. As a third-party provider, we coordinate with the network provider who owns the infrastructure to your home, and they are responsible for the final activation. However, once you have completed a few key steps, you may be able to request an earlier activation date. Confirm you have your equipment and activation date. You must have already received yourFew readers

• Where can I find my account number?

  Looking for your Cogeco account number? Here's how to find it: Your account number is an essential identifier that helps us manage your services efficiently. You'll need it for things like: Verifying your identity when you contact us Making payments Managing your services Log in to My Account: Go to https://clientportal.express.cogeco.ca and log in with your credentials. View your dashboard: OFew readers

• What happens when I use an Cogeco promo or referral code during checkout?

  When you use a promo or referral code during checkout with Cogeco, you can take advantage of special offers. Promo Codes: These codes are for new customers only and provide a discount on your first month of service. Referral Codes: When a friend refers you to Cogeco, you'll both get a reward. You receive a discount on your first month, and your friend gets a credit on their bill after you've been a customer for a certain periodFew readers

• 60-day guarantee.

  Our 60-Day Satisfaction Guarantee At Cogeco, we want you to feel completely confident in your choice. That's why we offer a 60-day Satisfaction Guarantee on our services. We're committed to providing you with an exceptional experience, and this guarantee is our way of standing by that promise. It gives you plenty of time to try our services and see for yourself why so many customers trust us. Because our services are contract-free, requesting a refund is straightforward. Simply contFew readers

• Is your internet service stable?

  We are committed to delivering a consistent internet signal at your selected speed when connected directly to the modem. To help you get the best Wi-Fi experience, we also provide a quality router at no extra charge. However, please remember that a Wi-Fi signal can be affected by factors like the size of your home and how many devices are connected. Plume SuperPod The first Plume SuperPod is provided to you free of charge with new subscriptions. Estimated coverage: 1500 squareFew readers

• What do I do if my equipment doesn’t arrive in time for my appointment with a technician?

  No problem at all—you don't need the equipment for your technician's appointment. What the Technician Does The technician's visit is simply to install a coaxial cable in your home and make sure the signal is optimal. If there's a security lock on your existing coaxial cable, the technician will remove it so you can use the cable freely. After the technician leaves, you'll be ready for a simple self-installation. What to Do When Your Equipment Arrives Once your Cogeco eFew readers

• Why is it taking so long to get an update on my request?

  You've reached out to our Customer Service team and are waiting for an update on your request. We understand you're eager for a resolution, and we appreciate your patience. When our team places a request for things like a technician visit, service change, or installation, we are working with our network partners. Cogeco's network is extensive, but sometimes we need to work with other providers to get you the best service possible. Depending on the nature of yourFew readers

• Does Cogeco offer First Nations tax exemption?

  Yes, Cogeco offers a First Nations tax exemption. If you are a First Nations person living on a reserve recognized by the Government of Canada, you may be eligible to have taxes removed from your monthly bill. To qualify, you must: Be the sole account holder, with your name matching the information on your invoices. Have your Cogeco service address located on a reserve recognized by the Government of Canada. Provide a clear, high-resolution photo or scanFew readers

• How do I contact a customer service agent?

  Get instant help without waiting on hold! Our customer service is always just a click away. Getting help should be easy, and our goal is to provide a simple, seamless support experience. If you have a question, need guidance, or are experiencing an issue, our Customer Care team is always happy to help. Support Options: We're a digital-first company, which means all our support is handled online. Here are the best ways to get in touch with our team: Live Chat on our website:Few readers

• Will a technician come to install my Cogeco equipment?

  Will a Technician Need to Visit My Home? It's a simple process that mainly depends on your previous provider's connection type. You may need a technician if: Your former provider used a different connection type, like ADSL or fiber. The technician's visit is simply to install a coaxial cable and ensure the signal is optimal, so you're ready to enjoy our services. You likely won't need a technician if: You already have a working coaxial cable in your home that doesn't have a securitFew readers

• When will I get my activation date?

  After you place an order with Cogeco, we know you're eager to get connected. Here's what you can expect regarding your activation date. After you complete your order, we'll send you an automated email and/or SMS to confirm your activation date or a technician appointment. This confirmation usually arrives within 2 to 5 business days. If you're still within this timeframe, we ask for your patience. We're working hard to get everything set up foFew readers

• How long does it take to get Cogeco internet?

  Setting up your new Cogeco internet service typically takes 7 to 14 days after you've placed your order online. The exact timeline can vary depending on your location and province. Why? The timeline depends on the activation process in your province. As a service provider, we follow a specific procedure set by the network owner to get your home connected. We also need to ensure there's enough time for your equipment to be shipped and delivered to you. Who will deliver my equipmenFew readers

• Can I keep an email address that I have with my current provider?

  It depends on your current provider's policy. Some providers will let you keep your email address even after you've cancelled your service with them. The best way to know for sure is to contact your current provider directly and ask. For the most flexibility, we recommend using a webmail service like Gmail, Yahoo Mail, or Outlook. That way, your email address is never tied to a specific internet provider.Few readers

• I have received my Cogeco equipment. What’s next?

  Before you plug anything in, check your email. First things first: check your email. Before you can install your new equipment, you have to wait for your services to be activated. We can't activate them remotely ahead of time, so keep an eye on your inbox for the official go-ahead. If a technician’s visit is scheduled: If you have a technician's visit scheduled, here's what you need to know: Check Your Email for Details. You were assigned a specific date and time fFew readers

• When do I have to cancel my subscription to my previous internet provider?

  This is a great question! The timing for canceling your previous internet provider depends on your specific situation. The best way to know for sure is to follow the instructions in the email you received right after you signed up. That message will provide clear, step-by-step guidance on when to cancel, making your service activation as smooth as possible.Few readers

• How we use Multi-factor authentication (MFA) to protect your account.

  Protecting your privacy and account security is a top priority for us. To keep your information safe, we use Multi-Factor Authentication (MFA) for all account-related communications with our customer service team. MFA is a security process that requires you to provide more than one way to verify your identity. In addition to your password, you'll be asked for a second piece of information, such as a one-time code sent to your email orFew readers

• Does Cogeco use refurbished equipment?

  In our commitment to sustainability and a greener future, Cogeco may provide customers with refurbished equipment. All refurbished equipment undergoes thorough testing by our certified technicians to ensure it meets our high standards for performance and reliability. While there may be minor cosmetic imperfections, you can be confident that the equipment will function optimally.Few readers

• How does the installation work?

  The installation process is simple and straightforward. 1. Sign Up Online You can subscribe to our services completely online in just a few minutes. Our online form will guide you step by step, and our customer care team is always here to help if you have any questions. 2. Receive Your Equipment Shortly after you sign up, your equipment will be delivered to you. This package includes a modem and a router, along with any other equipment needed for the services you've choseFew readers

• Why can’t I call Customer Care?

  We are a 100% digital company, which means all our support is handled online—we do not have a call centre or offer phone support. This is a deliberate choice we've made to offer the most efficient and helpful support experience possible. How this benefits you. No waiting in phone queues - *You can send us a message and continue with your day without being tied to a phone, listening to hold music. You also won’t have to repeat your entire situation if a different agent helps yoFew readers

• How do I reschedule my appointment?

  Plans change—we get it. If you need to reschedule your technician appointment, here’s what you need to do. You will need to have received your initial appointment confirmation from us first. Once you have that, please contact our Customer Service team and have the following information ready: Three new dates and times that work for you. Please specify if you prefer a morning (AM), afternoon (PM), or eveninFew readers

• Do you take care of the unsubscription from my current provider?

  No, it is the client's responsibility to contact their current provider to cancel their services. To ensure your activation is as smooth as possible, please follow the instructions we sent you by email right after you signed up. They will tell you exactly what to do and when to do it.Few readers